Wang Qiwen
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Reliable Web Delivery

A practical sequence for defining, measuring, and protecting the reliability of a production web application.

  1. 01Reliability Is a Product RequirementReliability begins with explicit promises to users, not a dashboard full of technical counters.
  2. 02Measure the User Journey, Not Just the ServerA service can be healthy while a reader is still unable to complete the task that brought them to the site.
  3. 03Release With Evidence, Not OptimismA release is complete only when the public system provides evidence that the intended change is live and healthy.